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This page reports any issues which may be affecting users of services provided by VM Specialist.

Maintenance
Networking changes - Nottingham

Our upstream provider is making changes to their network edge routers in London overnight as follows:

Start: 23:00 UTC Monday 07 March 2022 - Finish: 05:00 UTC Tuesday 08 March 2022

Start: 23:00 UTC Tuesday 08 March 2022 - Finish: 05:00 UTC Wednesday 09 March 2022

These changes should resolve some of the loss and increased latency noticeable lately in Nottingham. While no downtime is expected, there is a chance connectivity could be impacted.

Past Incidents

8th February 2022

KVM Storage - FI, Helsinki Node Availability

A node config update is causing connectivity problems with Storage VMs in Helsinki. Update to follow.

  • Node configs are back stable again and we have been monitoring them for the past 12 hours or so. Apologies to anyone affected.

  • We're still working to restore a good config to the affected node. Apologies for the inconvenience to users affected.

  • 2nd February 2022

    KVM NVME - UK, Nottingham Network outage

    We're investigating network connectivity problems in Nottingham, UK

  • Everything in Nottingham is back up and running correctly.

    We're working with the DC to put a report together on the reason and affected customers will be contacted directly.

    Apologies for any inconvenience and thank you for your patience.

  • Networking is back up, but currently via a failover core switch. The initial core switch that caused the issue is being analysed to determine the exact nature of the fault - so we're continuing to monitor and work with the DC to ensure everything is back up to speed and the issue can be fully resolved.

  • A networking outage is taking place in this DC causing partial connectivity. We're working with the DC to get this resolved.

  • 16th December 2021

    KVM Storage - UK, Nottingham Drive failure

    Our monitoring has alerted us to a failed disk in the drive array on a node in Nottingham. An engineer is on route to site to replace the failued drive. We will update here as required.

  • Everything is fine after the rebuild, so closing this issue.

  • Data is rebuilt, we'll continue to monitor for a period of time to ensure everything is okay.

  • The drive has been changed and is rebuilding. We will monitor the rebuild progress closely but IO speeds of customers of this node may be affected. Anyone with services relating to this has been notified.

  • 28th November 2021

    Management Console VM mangement panel issues

    We're making some emergency changes to the management panel to fix some issues which have been spotted when booting from ISO images.

  • Everything back up and running as expected.

  • 11th November 2021

    KVM NVME - UK, Nottingham Networking issues in Nottingham

    Possible networking issues noticed in Nottingham, UK. We are currently investigating the issue.

  • Networking seems to working as expected at this location now.

  • So far this looks to be resolved. We're still keeping increased monitoring/detection on the location but over the past 5-6 hours everything is looking like it's normal.

  • We're continuing to monitor this but connectivity seems to have settled down to where it should be.

  • We've adjusted some networking settings relating to this location and are now monitoring performance to ensure this is resolved.

  • 11th October 2021

    Management Console Email Issues

    Email sending was affected after a configuration update. This may have meant delays in seeing ticket replies, and getting account/billing emails.